Shipping policy

Shipping Policy – Al Hadeed Store

Thank you for shopping with Al Hadeed Store. We are committed to delivering your orders safely and on time.

Order Processing

  • All orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, you will receive a confirmation message or call.

Shipping Coverage

We currently ship across Pakistan to all major cities and serviceable areas through trusted courier partners.

Delivery Time

  • Major Cities: 2–4 business days
  • Remote Areas: 3–6 business days

Please note that delivery times are estimates and may vary due to courier operations or unforeseen circumstances.

Shipping Charges

  • Shipping charges will be clearly displayed at checkout.
  • We may offer free shipping on selected promotions or order values.

Cash on Delivery (COD)

We offer Cash on Delivery for your convenience. Please ensure someone is available at the provided address to receive the parcel.

Order Tracking

Once your order has been dispatched, you may request tracking details by contacting our support team.

Incorrect Address

Customers are responsible for providing accurate shipping information. Al Hadeed Store is not liable for orders delivered to incorrect addresses provided by the customer.

Delayed or Lost Shipments

While we work with reliable courier services, delays may occasionally occur. If your order is significantly delayed, please contact us and we will assist you in resolving the issue.

Damaged Parcels

If your parcel arrives damaged:

  • Do not accept the package if it appears heavily tampered with.
  • Contact us immediately with photos so we can investigate and resolve the matter quickly.

Contact Us

For any shipping-related questions, feel free to contact us:

📧 Email: alhadeedofficial4934@gmail.com
📞 Phone: 0310-6795974
📍 Address: Marghazar Road, Lahore, Pakistan

We appreciate your trust in Al Hadeed Store and strive to provide a smooth and reliable delivery experience.